Centre Services at Tweed City

For more information about our centre and services available, visit our Customer Service Desk located near Cotton On Kids. Our Customer Service team can assist with the following: Store location assistance, Purchasing Tweed City Gift Cards, Community information and services, Free mobility equipment hire, Lost and found property and general enquiries. Our friendly team can also be contacted by phone on 07 5523 6100 or tweedcity@lendlease.com

Our free Justice of the Peace service is located behind the Customer Service Desk (opposite Cotton On Kids) and available to serve you on the below days and times:

Mondays 10.30am - 1.30pm

Thursdays 10.30am - 1.30pm & 5pm - 6.30pm 

Saturdays 9am - 11am

Please visit Tweedvalleyjp.com.au for assistance outside of the above operating hours. 

We have four accessible restroom facilities for your convenience, positioned in the following locations within the centre; near the Food Court (down the corridor next to Inglot), outside in The Cove (down the corridor near Eat Sushi), near Coles (down the corridor near Kaos Hair Salon) and near Woolworths

Parents Rooms have been provided for parents and guardians to take care of their children while shopping at the centre, equipped with private feeding areas, microwaves, change tables and child-friendly toilets. They are located in four locations alongside our restrooms.

To ensure your shopping experience is comfortable, Tweed City offers customers complimentary wheelchair and motorised scooter hire. Bookings can be made by calling the customer service centre on 07 5523 6100. Please enter your identification details at the customer service desk when picking up. 

Keep the little ones entertained while you take a break at our kid play spaces. At Tweed City there are two free play areas available for use during centre trading hours.

Please note children must be supervised at all times.

Do you ride your bike to work or to the Centre? The entrance near Suncorp Bank has bike racks available for your convenience.

Did you know that Tweed City is a public Nespresso Collection Point? You can bring your used Nespresso pods to Tweed City and do your part for the environment by dropping off your pods to the Customer Service Desk, located near Cotton On.

To ensure a safe and comfortable environment for all our visitors, Tweed City permits only registered service animals within the centre. We kindly ask that customers do not bring pets or other animals into the centre unless they are certified service animals. This policy is in place to maintain hygiene, safety, and accessibility for everyone.

If you are visiting with a service animal, please ensure:
• The animal is clearly identifiable as a service animal.
• The animal remains under control at all times.
• You are prepared to present documentation if requested by centre management.

We appreciate your understanding and cooperation.